Header, Footer and Side Panels are Not Seen on Landing Site (Doc ID 2031606.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Web Marketing - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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A Landing Site has been designed with header, footer and side panels. After accessing the activated Landing Site and navigating to the appropriate Web Survey Daemon (WSD) URL the header, footer and side panels are not visible.

EXPECTED BEHAVIOR
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The header, footer and side panels should be visible.

STEPS
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The issue can be reproduced at will with the following steps:
1. Install WSD 615 with Patch#19944200 (See "Siebel Web Survey Daemon Start Up/Response Import Error Affecting Builds 628 and 629" (Doc ID 1958933.1)) onto a Windows machine using an Oracle 11.2.0.2 database for the WSD schema.
2. Setup the Outbound Web Service to WSD URL
3. Create a Landing Site
4. Add HTML Content for a landing page, header, footer and side panels.
5. Create Questions for the Survey
6. Create a Survey, add the questions and activate the Survey
7. Create a Landing Site and associate the Survey, landing page HTML file, header, footer and side panels.
8. Activate the Landing Site.
9. Go to the Landing Site URL

The steps in Doc ID 1901806.1 - "CLOB Data such as Header, Footer and Confirmation Page are Not returned to the Landing Site When Activated/Deployed after applying Oracle Database Patch 11.2.0.4" had also been applied but the header, footer and side panels were still not visible.

Cause

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