Siebel Remote: Generate New Database (GenNewDB) Fails with error 'SBL-CSC-00301: Invalid Value (null) For Argument (null)' (Doc ID 2032171.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Siebel Remote - on version 8.1.1.14.6 [IP2014]:

On a Development environment, when trying to run the Generate New Database Template (GenNewDB) task, this fails with error:

ERROR
-----------------------
SBL-CSC-00301: Invalid value (null) for argument (null).

More specifically in GenNewDB log file the error is listed as:

GenericLog GenericError 1 00000508558a04f2:0 2015-07-06 16:34:30 (gennewdb.cpp (539) err=1769773 sys=0) SBL-CSC-00301: Invalid value 10 for argument Maximum Tasks.


Expected behaviour: GenNewDB should start and create a new DB template for the Remote/Developer users' local DBFs.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. start a task (from srvrmgr) or create+submit a job from UI for GenNewDB component;
2. observe the error right after the task starts.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the GenNewDB cannot be completed so neither the extracts for the Developer users.

Cause

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