Open UI - Unable To Select The Transaction Record After Change The Status From In Progress To Acceptable. (Doc ID 2033164.1)

Last updated on JULY 17, 2015

Applies to:

Siebel Loyalty Engine - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14 [IP2014] version, Loyalty

ACTUAL BEHAVIOR
---------------
without put the cursor on the current record we cannot move to the other records.

EXPECTED BEHAVIOR
-----------------------
select the current record by put the cursor on the current record, able to navigate to other records

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Member. Drill down on Member Number.
2. Change the Status of One Transaction to Acceptable.
3. select the other record, but cursor will not go to other record.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select other record

Cause

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