Sync Failure for Unsupported Record Type
Last updated on MARCH 01, 2018
Applies to:Siebel Server Sync - Microsoft Exchange Server - Version 18.104.22.168  and later
Information in this document applies to any platform.
On : 22.214.171.124  version, SSSE
Customer had configured SSSE integration with Exchange 2010 and all appears ok.
Synchronization of records for all but one user works fine, but for this one user it is not working.
ERROR found in PIMSIEng log:
ObjMgrBusServiceLog InvokeMethod 4 0000033552e716b0:0 2014-01-28 17:51:20 End: Business Service 'PIMSI Connector Service' invoke method: 'ExtractUser' at cfdb1b0
PIMSIEngSvc PIMSIError 1 0000033552e716b0:0 2014-01-28 17:51:20 (pimwsconnwrapper.cpp (615)) Connector: Extract User Failed for Domain: IPM.Appointment User: firstname.lastname@example.org ( actual email information was changed to protect customer)
ERROR also found in logs 0x89521e normally suggest an issue within the Exchange , Outlook
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