Sync Failure for Unsupported Record Type (Doc ID 2033292.1)

Last updated on JANUARY 02, 2017

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, SSSE


Customer had configured SSSE integration with Exchange 2010 and all appears ok.

Synchronization of records for all but one user works fine, but for this one user it is not working.

ERROR found in PIMSIEng log:


ObjMgrBusServiceLog InvokeMethod 4 0000033552e716b0:0 2014-01-28 17:51:20 End: Business Service 'PIMSI Connector Service' invoke method: 'ExtractUser' at cfdb1b0

PIMSIEngSvc PIMSIError 1 0000033552e716b0:0 2014-01-28 17:51:20 (pimwsconnwrapper.cpp (615)) Connector: Extract User Failed for Domain: IPM.Appointment User: xxxx.xxxx@xxxx.com ( actual email information was changed to protect customer)


ERROR also found in logs 0x89521e normally suggest an issue within the Exchange , Outlook





Cause

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