Vanilla Functionality On Help Desk Screen Is Broken (Doc ID 2033366.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In Open UI, Vanilla functionality on Help Desk screen is broken

In Open UI, when trying to create a new Service Request on Help Desk screen getting an error.
This happens in the vanilla environment.

It works successfully in HI mode and thick client, it just doesn't work for Open UI.


ERROR

 View: does not contain applet: .(SBL-UIF-00401)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into vanilla callcenter_enu.

2. Go to Site Map -> HelpDesk -> HelpDesk Home, home page loads
successfully.

3. Click the "+" button in 'My Service Requests' to add a new SR, get the
error:

View: does not contain applet: .(SBL-UIF-00401)



Cause

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