Open UI: Throwing an Error while Clicking on Account > Installed Assets (Doc ID 2033547.1)

Last updated on APRIL 11, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Navigation to a view that has & in the name is throwing an error.

Steps to Reproduce:

Log into Siebel Application using Open UI Client
Navigate from Sitemap
Accounts > Accounts List > Installed Assets

Observation: Application is throwing below error and the Installed Asset applet is not displaying.
Error: Could not find 'View' named 'SIS OM Products '. This object is inactive or nonexistent.(SBL-DAT-00144)

The same behavior is observed if the user navigated to to any of the views under Installed Assets e.g. Special Rating Items, Memberships, Line Item Detail, Attributes.

Cause

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