Print Preview Window does not show Horizontal Scroll Bar (Doc ID 2033632.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Statement of Issue:
-----------------------
After Upgrade from Siebel 8.1.14 to Open UI customer is facing this issue.

Menu icon>Print preview, the Print Preview window lacks the scroll bar to scroll through all the columns of the record table.
This behaviour is applicable to Accounts screens on the new environment.
While the scroll functionality is working fine in the old environment.

Environment:
----------------
8.1.1.14 [IP2014]

Steps:
--------
1. Navigate to Account screen.
2. Click "Print Preview" icon.
3. Print Preview windows is not enough to display account detail but, horizontal scroll bar is not displayed.

Error:
------
No error message, but account record cannot show all columns on Print Preview window.

Expected Behavior:
-----------------------
Print preview window shows horizontal scroll bar when all column cannot be displayed on window.

Actual Behavior:
-------------------
Print preview windows does not show horizontal scroll bar.

Business Impact:
--------------------
User cannot check invisible columns on Print Preview window

Cause

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