Siebel OpenUI Email Response , Inbound Item List View Does Not Refresh Child Applet Comm Inbound Item Body Applet (Doc ID 2034716.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.
We are on 8.1.1.11.9 [IP2013] and we are facing a issue, "Inbound Item List View does not refresh child applet Comm Inbound Item Body Applet with email on focus on parent applet Comm Inbound Item List Applet"

It was working fine before implementing the below configuration changes:

1)In Action BC field Email Body is referring to join Column EMAIL_BODY from table S_EVT_MAIL for which datatype is set to DTYPE_NOTE 16,350
2)But we are expecting to receive mails greater than this size so we have created a extension table to S_EVT_ACT with below details
Table name : CX_EVT_MAIL_X
Column : X_MAIL_BODY
Data Type : CLOB
3)we have referred this table column to field Email Body in Action BC

After this in communication view when we navigate from one record to another record in parent applet "Comm Inbound Item List Applet" the record in child applet "Comm Inbound Item Body Applet" is still displaying the existing record
once we refresh the child applet it is displaying the data of current record selected in parent applet.

As there is no change in the configuration of BC, could you please let us know why this issue has occured

Symptoms

 Inbound Item List View does not refresh child applet Comm Inbound Item Body Applet with email on focus on parent applet

Changes

 see above

Cause

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