Siebel Crashes on Business Services 'ISS Promotion Management Service', Method: 'PromIterateProcess and 'SIS OM PMT Service', Method: 'Iterate Process For Selected Rows' (Doc ID 2035001.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Symptoms

Customer observed intermittent crash issue in their environment on following business services, which are called through workflow steps:

BS = 'ISS Promotion Management Service', method 'PromIterateProcess'
BS = 'SIS OM PMT Service', method: 'Iterate Process For Selected Rows'

Callstack:

CSSPMTService::IterateProcess(const CCFPropertySet&,CCFPropertySet&)
CSSPMTService::DoInvokeMethod(const wchar_t*,const CCFPropertySet&)
CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)
CSSPromotionService::PromIterateProcess(const CCFPropertySet&)
CSSPromotionService::DoInvokeMethod(const wchar_t*,const CCFPropertySet&)
CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)
CSSWfStepExec::InvokeService(const CSSWfStep*,CSSWfStepInst*,const wchar_t*,const wchar_t*)
CSSWfStepExec::InvokeTask(const CSSWfStep*,CSSWfStepInst*)
CSSWfStepExec::InvokeAction(const CSSWfStep*,CSSWfStepInst*)
CSSWfStepExec::Execute(const CSSWfStep*,CSSWfStepInst*)
CSSWfStepInst::RunOneStep(bool&,bool&,bool&,const wchar_t*,bool,CCFPropertySet*,bool,const wchar_t*)
...

This happened on different UI and Non-UI scenarios and was not stable or reproducible.
Examples:

• Upgrade Promotion functionality with workflow ISS Promotion Upgrade Process
• SISOMModifyWebService-Order workflow, step "Edit Asset Selections"

Cause

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