SvrTaskPersist component is crashing after another component crash (Doc ID 2035011.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms



The Server Task Persist ( SvrTaskPersist ) component process is crashing, when the object manager component crashes

The entries from the Siebel enterprise log file :


ServerLog ProcessExit 1 000013f454b91efd:0 2015-01-17 12:01:46 eChannelCMEObjMgr_ara 8195 SBL-OSD-02011 Process 8195 exited with error - Process exited because of a segment violation (SIGSEGV)
ServerLog ProcessExit 1 000013f454b91efd:0 2015-01-17 12:02:58 SvrTaskPersist 8067 SBL-OSD-02011 Process 8067 exited with error - Process exited because of a segment violation (SIGSEGV)
ServerLog ProcessExit 1 000013f454b91efd:0 2015-01-18 13:54:33 eChannelCMEObjMgr_ara 8217 SBL-OSD-02011 Process 8217 exited with error - Process exited because of a segment violation (SIGSEGV)


The crash shows as follows in the crash_nnnn.txt file :

Exception 0xc0000005 at 0x00463849
Thread: 0x00000d04, Process 0x00000f24

- CONTEXT -
EIP: 0x77279f45, EFL: 0x00010216, FS: 0x00000053, GS: 0x0000002b
CS: 0x00000023, DS: 0x0000002b, SS: 0x0000002b, ES: 0x0000002b
EAX: 0xffffffff, EBX: 0x0042a240, ECX: 0x004bfff4, EDX: 0x1b1e5c54
ESI: 0x004bfff0, EDI: 0x004bfff4, EBP: 0x0018ffec, ESP: 0x0018ffdc

- CALL STACK -
sslcshar +0x53849 = CCFAtomics::Decrement() +0x9
sslcshar +0x19108 = SSstring::operator=() +0x28
sslcsrvr +0x5f66 = CrashDiagMgr::GetLogFileByCompName() +0xa6
ssmsgbrd +0x3746 = LessComparison::operator()() +0x1fd6
ssmsgbrd +0x747c = LessComparison::operator()() +0x5d0c
ssmsgbrd +0x78d3 = LessComparison::operator()() +0x6163
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sssabsvm +0x3438 = CompMain() +0x378
siebprocmw +0x1d37
siebprocmw +0x4bc9 = SmiBeginTrace() +0x16d9
kernel32 +0x1338a = BaseThreadInitThunk() +0x12
ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63
ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36

...


Cause

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