Cannot Update Home Phone Number in Contact Screen When Contact is an Employee

(Doc ID 2035097.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


High Interactivity
IE 8

When the Contact and Employee are the same, the Home Phone Number value cannot be saved from the Contacts screen.

1. Go to Contacts > Contacts List.
2. Drill down on a Contact who is also an Employee.
3. Enter Home Phone Number.
4. Step off record.

Result: Home Phone Number value is not saved.


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