Siebel 8.1.1.10 Java 1.8 Breaking CTI (Doc ID 2035387.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
We install Java 8, build 45 and found that it is breaking the CTI toolbar in Siebel 8.1.1.10. Please let us know why and what level of Java they recommend for our deployment of Siebel 8.1.1.10. Is there a way to configure Java 8 to work with 8.1.1.10?
Since the Siebel System Requirements and Supported Platforms document (page 22) only says JRE 1.4.2 or higher is required, it doesn’t really help understand why 1.8 isn’t working with Siebel.

Attached screenshots of the errors.

Symptoms

On : 8.1.1.10 [23021] version, CTI

When attempting to use CTI with JRE 8.x CTI is not working


Changes

 JRE upgrade

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms