Lingering Pop Up In Background (Doc ID 2035448.1)

Last updated on APRIL 30, 2017

Applies to:

Siebel CRM - Version 8.2.2 SIA[22320] and later
Information in this document applies to any platform.

Symptoms

BEHAVIOR
---------------

There is a pop up that lingers in the background when the user opens "About view" or exports records to an Excel.
This happens under Citrix as well as in Local (not using Citrix).

STEPS
-----------------------
  1. Login to Siebel Application.
  2. Go to Help > About View
  3. Click OK
  4. Blank pop-up shows at the bottom of the screen. It is not closing, you need to logout of the App in order for it to disappear.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms