Siebel OpenUI Outbound Email WYSIWG Editor email reply issue (Doc ID 2035459.1)

Last updated on AUGUST 09, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On Chrome [42.0.2311.90 m] and Firefox [36.0.4]  with vanilla SRF from 8.1.1.14 release.

We have some troubles with standard WYSIWG-editor displayed at Email Response Screen.

(Note WYSIWYG is an acronym for "What You See Is What You Get". WYSIWYG editor is a system in which content (text and graphics) onscreen during editing appears in a form closely corresponding to its appearance when printed or displayed as a finished product, which might be a printed document, web page, or slide presentation.

In this case it loses context when we try to format text. I typed a text - selected some symbols, tried to use format font/background tool. But when I clicked on buttons - text selection is canceled and formatting was not applied.

 

Reproduction Steps:

1.  Go to Siebel Open UI
2.  Go to Communications->Communications List
3.  Select a record and then press “Reply”
4.  In the email body write a word then select it with the mouse.
5.  Try to change the text color from the tool bar

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms