EAI OM processes crash when log level set to 5 for event XMLConversion. (Doc ID 2035475.1)

Last updated on AUGUST 16, 2016

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM
Version: 8.1.1.11 [23030]
OS platform: Oracle Solaris on SPARC (64-bit)
DB: Oracle Database - Enterprise Edition
Env type: production

Statement of Issue:
-----------------------------
EAI OM processes start to crash when log levels are set to 5 for all events.

Error:
-------
PROCESS 17813 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 39!!!
Current Time: 01/26/2015 02:09:34.065

Called from:
/siebelapp/siebel/siebsrvr/lib/libsslcosd.so:0x4ba60
/lib/libc.so.1:0xcafec
/lib/libc.so.1:0xbf69c
/lib/libc.so.1:0xbf884
/siebelapp/siebel/siebsrvr/lib/libsslcshar.so:__1cOCCFPropertySetLSetProperty6MrknISSstring_3_v_+0x4 [ Signal 11 (SEGV)]
/siebelapp/siebel/siebsrvr/lib/libsscaeiwd.so:__1cWCSSWSInboundDispatcherODoInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x6e4
/siebelapp/siebel/siebsrvr/lib/libsscfom.so:__1cKCSSServiceMInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x338
/siebelapp/siebel/siebsrvr/lib/libsscaeitd.so:__1cTEAITranspDispatcherGInvoke6MrknOCCFPropertySet_r1_I_+0x344
/siebelapp/siebel/siebsrvr/lib/libsscaeird.so:__1cbACSSEAITransDispatchServiceODoInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x2a0
/siebelapp/siebel/siebsrvr/lib/libsscfom.so:__1cKCSSServiceMInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x338
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so:__1cTCSSSWEExtServiceMgrOProcessRequest6MpkHrnOCCFPropertySet_4_I_+0x48
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSServiceSWEIfaceSProcessExtSRequest6MpnMCSSSWEReqRec_pnRCSSSWEResponseRec_ri_I_+0x3f8
/siebelapp/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSServiceSWEIfaceODoInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x1394
/siebelapp/siebel/siebsrvr/lib/libsscfom.so:__1cKCSSServiceMInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x338
/siebelapp/siebel/siebsrvr/lib/libsstcsiom.so:__1cOCSSSIOMSessionTModInvokeSrvcMethod6MpkHp13rnISSstring__i_+0x124
/siebelapp/siebel/siebsrvr/lib/libsstcsiom.so:__1cOCSSSIOMSessionMRPCMiscModel6MnMSISOMRPCCode_nMSISOMArgType_LpnSCSSSISOMRPCArgList_4ripv_i_+0x734
/siebelapp/siebel/siebsrvr/lib/libsstcsiom.so:__1cOCSSSIOMSessionJHandleRPC6MnMSISOMRPCCode_nMSISOMArgType_LpnSCSSSISOMRPCArgList_4ripv_i_+0xbe0
/siebelapp/siebel/siebsrvr/lib/libsssasos.so:__1cJCSSClientLHandleOMRPC6MpnMCSSClientReq__I_+0x78
/siebelapp/siebel/siebsrvr/lib/libsssasos.so:__1cJCSSClientNHandleRequest6MpnMCSSClientReq__I_+0x2f8
/siebelapp/siebel/siebsrvr/lib/libsssasos.so:0x9fe64
/siebelapp/siebel/siebsrvr/lib/libsssasos.so:__1cLSOMMTServerQSessionHandleMsg6MpnJsmiSisReq__i_+0x1bc
/siebelapp/siebel/siebsrvr/bin/siebmtshmw:__1cNsmiMainThreadUCompSessionHandleMsg6MpnJsmiSisReq__i_+0x16c
/siebelapp/siebel/siebsrvr/bin/siebmtshmw:__1cM_smiMessageQdDOProcessMessage6MpnM_smiMsgQdDItem_li_i_+0x960
/siebelapp/siebel/siebsrvr/bin/siebmtshmw:__1cM_smiMessageQdDOProcessRequest6Fpv1r1_i_+0x244
/siebelapp/siebel/siebsrvr/bin/siebmtshmw:__1cN_smiWorkQdDueuePProcessWorkItem6Mpv1r1_i_+0xd4
/siebelapp/siebel/siebsrvr/bin/siebmtshmw:__1cN_smiWorkQdDueueKWorkerTask6Fpv_i_+0x314
/siebelapp/siebel/siebsrvr/bin/siebmtshmw:__1cQSmiThrdEntryFunc6Fpv_i_+0x494
/siebelapp/siebel/siebsrvr/lib/libsslcosd.so:0x5d01c
/siebelapp/siebel/siebsrvr/mw/lib/libmfc400su.so:__1cP_AfxThreadEntry6Fpv_I_+0x100
/siebelapp/siebel/siebsrvr/mw/lib/libkernel32.so:__1cIMwThread6Fpv_v_+0x23c
/lib/libc.so.1:0xcaec0

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms