OpenUI with IE11, Navigating To "LS Medical User Verification View - Clinical Trip Report' View Application Level Menu Bar Disappearing (Doc ID 2035617.1)

Last updated on JUNE 16, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

In OPenUI application With IE11 browser, Navigating to the e-signature/e-approval custom view, the Siebel application menu bar disappears and is only returned by navigating away from this view and refreshing the screen.

EXPECTED BEHAVIOR

Application level Menubar should display properly.

STEPS


1) Custom applet is clone of 'LS Medical User Verification Applet". To test the behavior in standard environment use the 'LS Medical User Verification View - Clinical Trip Report >> LS Medical User Verification Applet".
2) Open Siebel Tools >> Screen >> Query " LS Clinical Site Visits Screen"
3) Screen views >> select "LS Medical User Verification View - Clinical Trip Report" -- OOTB, This view is not included in UI. So add this to UI.
4) Change the view properties : 
           Display in Sitemap= True
           View bar text & Menu bar Text = Test View
5) Compile the changes to SRF & Open the Siebel application
6) Open application with IE11 browser >> Navigate to "Site Visits" screen >> select above view



Changes

 

Cause

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