Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 18.104.22.168.16 [IP2013] and later
Information in this document applies to any platform.
When users presses the shift key and 'U' at the same time and then releases the shift key the U is greyed out and only the remaining letters are showing in the field as the search criteria
When the shift key is released the 'U' should not be greyed out and the full word should be showing in the field as the search criteria
1) Navigate to Opportunity Home Screen
2) Use "Opportunity Home Search Virtual Form Applet" to Query Some Records based on Controls which have LOV/Picklist Associated e.g. "Sales Stage"
3) Hold down Shift key and lowercase u so a capital U appears in the search
4) Release shift key and continue typing "niverse"
Note that the capital 'U' gets cleared from the search string. The issue only occurs the first time and works fine post that.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms