15 second delay establishing SSL handshake for an outbound web service. (Doc ID 2037007.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, Siebel EAI

ACTUAL BEHAVIOR
---------------
outbound web service takes 15 seconds to establish an https connection.

EXPECTED BEHAVIOR
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should connect instantly instead

STEPS
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The issue can be reproduced at will with the following steps:
1. just call the web service and observe in logs or in wireshark (network capture) there is a 15 second delay establishing a connection

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users perceive poor performance

Cause

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