"Campaign Activity List Applet" Visibility In Innovation Pack 2014 or Higher (Doc ID 2037412.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After migrating from Siebel 8.1.1.10 to 8.1.1.14.2 the Campaign Schedules created by one user are not visible for another user. This was not the case in 8.1.1.10.

EXPECTED BEHAVIOR
-----------------------
The behaviour in 8.1.1.14 should be similar to that of 8.1.1.10, namely that if User A has created Scheduled Activities for a Campaign those details should also be visible by User B.

STEPS
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The issue can be reproduced at will with the following steps:
1. As SADMIN create a Campaign, Offer, Treatment and List
2. Allocate the List to the Treatment
3. Go to Campaigns > Campaign List > Schedule > Calendar > New Record (+ symbol)
4. Enter:
Description: AL Campaign Daily Load
Type: Campaign Load
Comment: AL Campaign Daily Load
Planned Start: 7/22/2015 11:45:00 (e.g. 5 minutes away)
Frequency: Daily
Repeat Until: 7/29/2015 11:45:00
Active: Y
5. Click 'Save This One'. Daily Calendar entries are now shown.
6. Now log in as another user, say ALOCKE
7. Go to Campaigns > Campaign List
8. Select 'All Campaigns'
9. Drill into the Campaign
10. Go to Schedule tab. This by default goes to the Calendar. The Activities are NOT visible.
11. Click the 'Activity List' view tab. The Activities are NOT visible here either.

Cause

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