When Copy and Paste Formatted Text from MS Word or MS Outlook to Siebel Email Client In Open UI Some Format Options Are Lost. (Doc ID 2038143.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.10 [IP2013] version, Client Functionality

When using F9 with SIebel Email Client on OpenUI mode, if the user copy some text from Word and paste on the Send Communication Applet on the body field when using HTML mode and click on Send the email body received by the recipient shows large lines spacing.

The recipient show not see the extra line space in the email body between some lines.

The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Click on F9 the Send Communication Applet pop up
3. User copy and paste some text with bullets and numbering from a Word Document into email body field
4. User click on Send button.
5. The recipient received the email but it has some extra line space between some lines.

Cause

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