In Open UI, Siebel Field Service Export Issue.
(Doc ID 2038751.1)
Last updated on JULY 21, 2020
Applies to:Siebel CRM - Version 18.104.22.168.10 [IP2013] and later
Information in this document applies to any platform.
On : 22.214.171.124.10 [IP2013] version, Client Functionality
In Open UI, Client Window opened by portal html page does not work for Menu >
Export, it does not do anything because the Next and Close buttons on Export
pop-up window do nothing.
In Open UI, Client Window opened by portal html page works correctly for Menu > Export, i.e., the Next and Close buttons on Export pop-up window
work correctly to export the records in a file and to close the pop-up window.
1. Make Firefox the default browser.
2. Modify openui_test.html with the application URL and make it non-secured
(http) connection because this particular test environment is non-secured http:
<form action="http://sdcr710i004e/callcenter_enu/start.swe?" method="POST"
<input type="submit" value="Submit">
3. Double click the filename, openui_test.html
It opens a webpage with a Submit button.
Click on the Submit button, the application is opened with Open UI log in page.
enter SADMIN/SADMIN to log in.
4. Click on Service tab > My Service Requests,
many service request records are there.
Choose Menu > Export, Export window pops up, click on Next button on the
pop-up,nothing happens; even Close button doesn't close the export window.
So the problem is reproduced in vanilla.
5. Copy the child window URL, close the existing windows by clicking on X.
And close all tabs of Firefox, i.e., no Firefox is open.
Open a new Firefox browser, paste the URL, get the application page, enter
username/password, the application opens in Service tab > My Service Requests, many service request records are there.
Choose Menu > Export, click on Next button, choose a directory, the output
file is created for the exported record.
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