When SCOA invokes ISSWebCommerceRecommendedProductQueryPage , the pagesize defaults to 10 and a maximum of 10 recommendations are sent. (Doc ID 2039242.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.2[21215] to 15.1 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Order Management

ACTUAL BEHAVIOR
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When using SCOA to integrate Siebel and ATG, a maximum limit of 10 product recommendations are sent by ISSWebCommerceRecommendedProductQueryPage

EXPECTED BEHAVIOR
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The customer expected to be able to get more than 10 product recommendations through ISSWebCommerceRecommendedProductQueryPage

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup a list of more than 10 product recommendations. e.g 16 recommendations for phone.
2. Export through SCOA.
3. Notice only 10 were exported.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see all product recommendations, if there are more than 10 of them.

Cause

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