My Oracle Support Banner

When SCOA invokes ISSWebCommerceRecommendedProductQueryPage , the pagesize defaults to 10 and a maximum of 10 recommendations are sent. (Doc ID 2039242.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Call Center - Version[21215] to 15.1 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.


On : [23030] version, Order Management

When using SCOA to integrate Siebel and ATG, a maximum limit of 10 product recommendations are sent by ISSWebCommerceRecommendedProductQueryPage

The customer expected to be able to get more than 10 product recommendations through ISSWebCommerceRecommendedProductQueryPage

The issue can be reproduced at will with the following steps:
1. Setup a list of more than 10 product recommendations. e.g 16 recommendations for phone.
2. Export through SCOA.
3. Notice only 10 were exported.

The issue has the following business impact:
Due to this issue, users cannot see all product recommendations, if there are more than 10 of them.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.