Expand/Collapse Button and Hide Button on the Applet in Homepage view are Not Showing in Open UI (Doc ID 2039462.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR  
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The "Expand/Collapse" and "Hide" buttons are not available in the search applet in the Homepage screen in Open UI application.

EXPECTED BEHAVIOR
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The "Expand/Collapse" and "Hide" button buttons should be displayed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel application running in Open UI mode.
2. Go to Clients > Home.
3. The "Search" applet is shown without the "Expand/Collapse" and "Hide" buttons.

Cause

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