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Outbound web service call fails with error because external application can't handle character entities. (Doc ID 2039669.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version [21225] and later
Information in this document applies to any platform.


Product Type: Siebel CRM
Version: [21225]
OS platform: IBM AIX on POWER Systems (64-bit)
DB: Oracle Database - Enterprise Edition
Env type: Test

Statement of Issue:
An outbound web service is being called and an input argument is a XML document. The problem is that when the web service is called, in the SOAP request document generated by Siebel, < and > in the XML document are automatically replaced by %lt; and %gt;. As a result, the external application is unable to parse the XML document correctly and is returning an error.

(httptransport.cpp (1631)) SBL-EAI-04117: Error de solicitud de HTTP durante 'Submitting Data SendHTTP request': 'Status code - 500'


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