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NOT ABLE TO CONNECT TO Siebel Object Manager USING Siebel JDB/JCA IN 15.2 and 8.1.1.14.8/8.2.2.14.8 - Socket had incorrect word size: 0 (Doc ID 2040815.1)

Last updated on JULY 23, 2021

Applies to:

Siebel CRM - Version 8.2.2.14.8 [IP2014] and later
Information in this document applies to any platform.
Checked for Relevance on JUL-02-2020

Symptoms

After applying Patchset #2 for Siebel 15 or PatchSet #8 for Siebel 8.1.1.14/8.2.2.14: the  the Siebel Java Data Bean (JDB)  and Siebel JCA  interface stopped working.

Connection attempt is resulting errors:

Socket had incorrect word size: 0.(SBL-JCA-00313)

...

Invalid format of the packet received from the server.(SBL-JCA-00410)

 Sample java call stack pattern at java exception:

No Siebel Object Manager task log is produced, the primary log of the Siebel Object Manager MT Server, where java interface connection was attempted. Traced the error about inability to proceed SISNANPI HELLO handshake.

Similar results have been found in 15.4 and 8.1.1.14.10/8.2.2.14.10.

Cause

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