After Upgrade to 8.1.1.14 - Crash On VBC With Hierarchy Parent Field Populated (Doc ID 2041161.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Upgrade 8.1 - Crash on VBC with Hierarchy Parent Field populated

EXPECTED BEHAVIOR
-----------------------
No Crash

STEPS
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The issue can be reproduced at will with the following steps:

1. Upgraded from siebel 8.0.0.13 to Siebel 8.1.1.14.5.
2. We have found that on all VBC that have Hierarchy Parent Field populated, crash is reprodudced.
3. FDR attached. If we remove Hierarchy Parent Field the problem does not occur.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, custom functionality is not working

Cause

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