Email Outbound Activities "comment" Field Displays Euro € Sign Wrong

(Doc ID 2041601.1)

Last updated on MARCH 04, 2016

Applies to:

Siebel Email Response - Version [IP2014] and later
Siebel CRM - Version 15.2 [1P2015] to 15.2 [1P2015] [Release V15]
Information in this document applies to any platform.


On : [IP2014] version, Comms Server & Email Response

The issue appears if you use the F9 Email Client in HTML Mode:
The € sign is shown incorrectly in the "Comment" field of the activity, if it is an "Email Outbound" activity created by the system.

This does not happen, if you enter the € directly to the "Comment" field.

There are two types of errors regarding the "Comment" field:
1. In the activity list (applet: Activity List Applet With Navigation): The string "€" and the € sign are displayed as € as long as the user has not clicked in the "Comment" field.
When the user clicks in the "Comment" field the € sign and the string "€" are displayed as the string "€".
2. In the applet "Activity Form Applet" the "Comment" field displays € and the string "€" always has the string "€".

The issue is reproducible in both HI and OpenUI, with IE11 or Chrome.


Email Outbound Activities "Comment" Field Displays € Signs Wrong


The Euro € sign should be shown correctly in the "Comment" field of the activity, if it is an "Email Outbound" activity created by the system.

The issue can be reproduced at will with the following steps:

1. Your F9 Email Client has to run in HTML mode.
2. Write a F9 Email With € signs in the email body text.
3. Send this email.
4. Open the automatically created "Email - Outbound" activity for this email.

Due to this issue, users cannot see the Euro € sign displayed correctly. Instead, it appears as "€"


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