Pick Applet Does Not Use Popup Query Web Template When In Query Mode (Doc ID 2041640.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Customer is having an issue with Pick Applet not using Popup Query Web Template when in Query Mode.

They have a Pick Applet that is set to Edit List mode initially and also has Popup Query for Query mode.
When user clicks the Query button, the Pick Applet shows a list applet rather than the Query Applet which is more of a form applet.

Cause

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