SmartScript: PatchSet 14.8 and 15.2 Introduces New Bug: Not Able To Use Pick/ MVG/ Shuttle Applets Correctly - Answer Is Invisble
Last updated on MARCH 02, 2017
Applies to:Siebel SmartScript - Version 18.104.22.168.8 [IP2014] and later
Information in this document applies to any platform.
In Siebel version 22.214.171.124.8 [IP2014] and 15.2 [IP2015]
Patch Set 14.8 and 15.2 introduces new bug in SmartScripts: not able to use Pick or MVG or Shuttle applets properly
After making a selection in a question rendered with a Pick Applet, the selected answer will not be visible.
The agent therefore has no lasting verification of what was chosen.
Because the answer is invisible, if the question is marked as 'Must Answer' or 'Answer If Reached', this validation wil fail, and progress will be blocked.
However, it should be noted that the actual answer is retained by the SmartScript on the server, and the correct values will be saved in Save Answer Table, or related business components, if the SmartScript is Finished.
The issue can be reproduced at will with the following steps:
1. Have a SmartScript with a Question based on a Pick Applet control.
2. Select value
3. Move on, observe empty answer.
The issue has the following business impact:
Due to this issue, users cannot make practical use of SmartScript using Pick Applets
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms