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Siebel Server on AIX Not Starting After applying Patchset on IP14/15/16 - Version check failed because: %1 (Doc ID 2041878.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Siebel CRM - Version 8.1.1.14.7 [IP2014] to 15.2 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION
=====================
After applying the PS 7/PS 8 on IP 2014 or PS1/PS2 on Siebel 15, the siebel server is not starting

Below error is reported  in installation_timestamp.log


Exception String: Error in writing to file '/siebel2/scapps/siebel81/gtwysrvr/lib/libsslcsnns.so'. [/siebel2/scapps/siebel81/gtwysrvr/lib/libsslcsnns.so (Text file busy)]
Exception String: Error in writing to file '/siebel2/scapps/siebel81/gtwysrvr/lib/libsssssvc.so'. [/siebel2/scapps/siebel81/gtwysrvr/lib/libsssssvc.so (Text file busy)]
Exception String: Error in writing to file '/siebel2/scapps/siebel81/gtwysrvr/lib/libsslcosd.so'. [/siebel2/scapps/siebel81/gtwysrvr/lib/libsslcosd.so (Text file busy)]
Exception String: Error in writing to file '/siebel2/scapps/siebel81/siebsrvr/lib/libsslcsnns.so'. [/siebel2/scapps/siebel81/siebsrvr/lib/libsslcsnns.so (Text file busy)]
Exception String: Error in writing to file '/siebel2/scapps/siebel81/siebsrvr/lib/libsssssvc.so'. [/siebel2/scapps/siebel81/siebsrvr/lib/libsssssvc.so (Text file busy)]
Exception String: Error in writing to file '/siebel2/scapps/siebel81/siebsrvr/lib/libsslcrsa.so'. [/siebel2/scapps/siebel81/siebsrvr/lib/libsslcrsa.so (Text file busy)]

Exception String: Error in writing to file '/vol1/siebel/siebsrvr/lib/libsslcevt.so'. [/vol1/siebel/siebsrvr/lib/libsslcevt.so (Cannot open or remove a file containing a running program.)]

Also, you see errors of version mismatch in the Enterprise logs :

SBL-SMI-00147   Process 15138936 exited with error - Version check failed because

ServerLog ProcessExit 1 00007c8a5b0c00a4:0 2018-05-29 11:49:20 SRBroker 15138936 SBL-SMI-00147   Process 15138936 exited with error - Version check failed because: %1
ServerLog ProcessExit 1 00007c8a5b0c00a4:0 2018-05-29 11:49:20 SCBroker 9699446 SBL-SMI-00147   Process 9699446 exited with error - Version check failed because: %1

Actual Behavior:
-----------------------

After applying the PS 7/PS 8 on IP 2014 or PS1/PS2 on Siebel 15, the siebel server is not starting 

 

Environment:

--------------

Aix

Cause

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In this Document
Symptoms
Cause
Solution
References


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