My Oracle Support Banner

Understanding SARM Sub-areas (Doc ID 2042369.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM Call Center - Version 8.1.1.11.7 [IP2013] and later
Information in this document applies to any platform.

Goal

On : 8.1.1.11.7 [IP2013] version, System Admin

Understanding SARM sub-areas

We have setup SARM on our PRD environment with level 1.

We are trying to analyze some performance issues with our call center agents.
In our analysis we see the SARM sub-areas. Two such sub-areas are called SWE_CMD_SWEUAID and SWEPAGE_APPLET_BUILD. However, there is no documentation on what these mean and recommendations on where the problem might exist. Please help.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.