EAI Error: nbound SOAP Message - XML parsing failed, Fatal Error at line : 1 char : 1073, Message : An exception occurred! Type:RuntimeException, Message:Could not open external entity '' Error ID : 10944643^M

(Doc ID 2042897.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


Siebel version :
Database version :
OS version : RHE 6


In Siebel customer reports errors in swse log, when calling inbound web service with special characters, e.g. & :-


The error can be re-produced using soapui, using Session Management token authentication. With normal authentication, the error does not occur.



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms