EAI Error: nbound SOAP Message - XML parsing failed, Fatal Error at line : 1 char : 1073, Message : An exception occurred! Type:RuntimeException, Message:Could not open external entity '' Error ID : 10944643^M (Doc ID 2042897.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.1.1.14
Database version :
OS version : RHE 6

ISSUE STATEMENT:

In Siebel 8.1.1.14 customer reports errors in swse log, when calling inbound web service with special characters, e.g. & :-

<win:Segment>Business,Enterprise,Corporate,E&amp;O</win:Segment>

The error can be re-produced using soapui, using Session Management token authentication. With normal authentication, the error does not occur.

 

Cause

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