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"NewFileAttachment" Not Working Properly (Doc ID 2043862.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Siebel Call Center - Version [IP2014] and later
Information in this document applies to any platform.


CONTEXT: The file upload functionality - Event: NewFileAttachment - when users drag multiple files or use the button related to NewFileAttachment.

DESCRIPTION: It seems the events get fired without the errors propagating to the user, this causes huge CPU usage on the client browser.

A suggestion is to replace NewFileAttachment with NewRecord, however this doesn’t avoid files being dragged onto the applet, hence causing the faulty behavior again. D
isabling NewFileAttachement using applet server script and just returning CancelOperation is not an option, as it crashed the browser.

QUERY: How to fully disable NewFileAttachment?



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