"NewFileAttachment" Not Working Properly

(Doc ID 2043862.1)

Last updated on APRIL 30, 2017

Applies to:

Siebel Call Center - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Goal

CONTEXT: The file upload functionality - Event: NewFileAttachment - when users drag multiple files or use the button related to NewFileAttachment.

DESCRIPTION: It seems the events get fired without the errors propagating to the user, this causes huge CPU usage on the client browser.

A suggestion is to replace NewFileAttachment with NewRecord, however this doesn’t avoid files being dragged onto the applet, hence causing the faulty behavior again. D
isabling NewFileAttachement using applet server script and just returning CancelOperation is not an option, as it crashed the browser.

QUERY: How to fully disable NewFileAttachment?

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms