Attaching RTF File to Opportunity Fails (SBL-UIJ-00430) (Doc ID 2043936.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Siebel Sales Enterprise - Version 8.1.1.11.4 [IP2013] to 8.1.1.11.17 [IP2013] [Release V8]
Information in this document applies to any platform.

*** Checked for relevance on 02-Feb-2016 ***

Symptoms

On :  8.1.1.11.4 [IP2013] version, Client Functionality

High Interactivity
IE 8

Users are not able to attach some file to an Opportunity having the .RTF extension.

Other files extensions (.PDF, .CSV) can be attached.

ERROR


STEPS
1. Launch sales_enu application in High Interactivity using Internet Explorer (IE 8).
2. Go to Opportunity > Attachments
3. Attach file with an .RTF file extension.

Result: The file can only be attached if renamed to .DOCX extension.

Cause

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