Refresh Required After Invoking FINS CEM Calculation From Runtime Event

(Doc ID 2044253.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


Customer is using the 'FINS CEM Calculation' Business Service (BS) on the Service Request views.

After the calculation is run, further calculations do not work.

This only occurs when the view mode is 'Personal'.

The 'FINS CEM Calculation' BS should work on all view modes.

1. Create a run time event to call 'FINS CEM Calculation' BS on a list applet with the view mode as 'Personal'.
2. Step off the record.

Result:  All subsequent requests fail to run the 'FINS CEM Calculation' BS.


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