Last updated on SEPTEMBER 22, 2017
Applies to:Siebel CRM - Version 220.127.116.11.11 [IP2013] and later
Information in this document applies to any platform.
Customer is using the 'FINS CEM Calculation' Business Service (BS) on the Service Request views.
After the calculation is run, further calculations do not work.
This only occurs when the view mode is 'Personal'.
The 'FINS CEM Calculation' BS should work on all view modes.
1. Create a run time event to call 'FINS CEM Calculation' BS on a list applet with the view mode as 'Personal'.
2. Step off the record.
Result: All subsequent requests fail to run the 'FINS CEM Calculation' BS.
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