Refresh Required After Invoking FINS CEM Calculation From Runtime Event (Doc ID 2044253.1)

Last updated on NOVEMBER 04, 2015

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms


Customer is using the 'FINS CEM Calculation' Business Service (BS) on the Service Request views.

After the calculation is run, further calculations do not work.

This only occurs when the view mode is 'Personal'.

The 'FINS CEM Calculation' BS should work on all view modes.

STEPS
1. Create a run time event to call 'FINS CEM Calculation' BS on a list applet with the view mode as 'Personal'.
2. Step off the record.

Result:  All subsequent requests fail to run the 'FINS CEM Calculation' BS.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms