GetFieldValue Not Working In BrowserScript Of OpenUi (Doc ID 2044279.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Siebel VB / eScript / COM

When attempting to use this.BusComp().GetFieldValue(), the following error occurs.

ERROR
-----------------------
The URL generated for the external system is incorrect hence the external discounting system is throwing exception leading to no discount to the customer


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer has written the Applet Browser Script and Sending the values to invoke an URL in the Applet Load Event.
2. When the Line of code comes to "var sFname = this.BusComp().GetFieldValue("BGC First Name");", the value retrieved is "False" when there is no value in the Field "BGC First Name"
3. Customer has used Developer tool to check what is value returned.
4. Due to the Value as "FALSE" The URL generated for the external system is incorrect hence the external discounting system is throwing exception leading to no discount to the customer
5. The Issue Happens only in the Open UI
6. The Issue do not happen in HI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, The URL generated for the external system is incorrect hence the external discounting system is throwing exception leading to no discount to the customer

Cause

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