Workflow Policies Conditions using CURRENT operator for a date comparison
Last updated on MARCH 02, 2017
Applies to:Siebel Communications - Version 184.108.40.206 SIA  and later
Information in this document applies to any platform.
On : 220.127.116.11 SIA  version
Customer implemented an workflow policy which was not triggered when the condition was met:
The issue can be reproduced at will with the following steps:
1.Create a custom WF(Workflow):"WF SLA Escalation Notification Workflow" and
2.Create an Workflow Policy with the following conditions:
a. Agent Escalation Time = Current
b. Service Request Status <> Resolved
Custom field 'Agent Escalation Time' value is set in the future.
3. Add the custom WF:"WF SLA Escalation Notification Workflow" as an Workflow Action to the WF Policy created at step 2.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms