My Oracle Support Banner

Workflow Policies Conditions using CURRENT operator for a date comparison (Doc ID 2044714.1)

Last updated on MARCH 13, 2019

Applies to:

Siebel Communications - Version SIA [21238] and later
Information in this document applies to any platform.


On : SIA [21238] version

Customer implemented an workflow policy which was not triggered when the condition was met:

The issue can be reproduced at will with the following steps:
1.Create a custom WF(Workflow):"WF SLA Escalation Notification Workflow" and

2.Create an Workflow Policy with the following conditions:

a. Agent Escalation Time = Current
b. Service Request Status <> Resolved

Custom field 'Agent Escalation Time' value is set in the future.

3. Add the custom WF:"WF SLA Escalation Notification Workflow" as an Workflow Action to the WF Policy created at step 2.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.