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Workflow Policies Conditions using CURRENT operator for a date comparison (Doc ID 2044714.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 SIA [21238] version

Customer implemented an workflow policy which was not triggered when the condition was met:

The issue can be reproduced at will with the following steps:
1.Create a custom WF(Workflow):"WF SLA Escalation Notification Workflow" and

2.Create an Workflow Policy with the following conditions:

a. Agent Escalation Time = Current
b. Service Request Status <> Resolved

Custom field 'Agent Escalation Time' value is set in the future.

3. Add the custom WF:"WF SLA Escalation Notification Workflow" as an Workflow Action to the WF Policy created at step 2.

Cause

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In this Document
Symptoms
Cause
Solution
References


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