Last updated on MARCH 02, 2017
Applies to:Siebel Communications - Version 22.214.171.124 SIA  and later
Information in this document applies to any platform.
On : 126.96.36.199 SIA  version
Customer implemented an workflow policy which was not triggered when the condition was met:
The issue can be reproduced at will with the following steps:
1.Create a custom WF(Workflow):"WF SLA Escalation Notification Workflow" and
2.Create an Workflow Policy with the following conditions:
a. Agent Escalation Time = Current
b. Service Request Status <> Resolved
Custom field 'Agent Escalation Time' value is set in the future.
3. Add the custom WF:"WF SLA Escalation Notification Workflow" as an Workflow Action to the WF Policy created at step 2.
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