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Workflow Policies Conditions Using CURRENT Operator For A Date Comparison (Doc ID 2044714.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Siebel Communications - Version SIA [21238] and later
Information in this document applies to any platform.


On : SIA [21238] version

Customer implemented an workflow policy which was not triggered when the condition was met:

The issue can be reproduced at will with the following steps:
1.Create a custom workflow process:"WF SLA Escalation Notification Workflow" and

2.Create an Workflow Policy with the following conditions:

a. Agent Escalation Time = Current
b. Service Request Status <> Resolved

Custom field 'Agent Escalation Time' value is set in the future.

3. Add the custom workflow process:"WF SLA Escalation Notification Workflow" as an Workflow Action to the Workflow Policy created at step 2.


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