IP2014, Barcode Mapping with Process Mode = Find is Missing in QuickSearch Find List In Open UI Web Client (Doc ID 2045404.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Barcode mappings created with Process Mode = Find for emedical_enu application do not show up under Find > QuickSearch in emedical_enu application.

EXPECTED BEHAVIOR

Barcode mappings created with Process Mode = Find for emedical_enu application show up under Find > QuickSearch in emedical_enu application.

STEPS

The issue can be reproduced at will with the following steps:

1. barcode parameter on emedical_enu:

- Barcode Toolbar Enable Flag = True
(alias CFGShowBarcodeToolbar)

2. emedical.cfg in siebsrvr\bin\enu folder:

Modify the config file emedical.cfg to include "ShowBarcodeToolbar = TRUE" in between the existing parameters "MessageBarUpdateInterval" and "DataSource" under [Siebel] section

3. creating barcode mapping for 'Siebel Life Sciences' application by coping the first 3 vanilla mappings on Service Request object for 'Siebel Field Service' application.

4. restart Siebel Server service.

5. log into emedical_enu home page.

6. Click on binocular icon on upper right, the Find picklist opens, scroll down and I should see 'SR Number' under QuickSearch, but QuickSearch is missing.

Even logging in with Field Service application service_enu the same, missing QuickSearch.



Cause

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