Unable To Export SmartScript: Unable to save file XXXXX.sss (SBL-UIJ-00432) (Doc ID 2045558.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, SmartScript

The customer created 4 smart scripts on Test environment and they need to move them to production environment, following are the steps and the error:

ERROR
-----------------------
Unable to save file 'SmartScript:test1.sss (SBL-UIJ-00432)

STEPS
-----------------------
1-Navigate to the Administration - SmartScript screen > Scripts view.
2-Select the SmartScript I want to export, and choose Export Script from the Menu button.
3-The SmartScript Export Results view appears.
4-Click the hyperlink that displays the name of the SmartScript to export the SmartScript.
5-The File Download dialog box appears.
6- Press on Save button
7- error dialog box appears “Unable to save file 'SmartScript:test1.sss (SBL-UIJ-00432)

Cause

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