Search Center Enhancement For OUI Version (Doc ID 2046211.1)

Last updated on AUGUST 20, 2015

Applies to:

Siebel Tools - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.6 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
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1. On Find Search results Applet, Preview button/feature is missing in OUI.

2. The Binocular Search does not retain all the previous search criteria in case the users make a mistake while entering the details. Currently, it retracts and users have to click it again and input the details on the search page. This results in extra clicks and bad customer experience having to enter the same results again.

 

EXPECTED BEHAVIOR
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1. Preview button is needed as it appears on HI.

2. Make the search applet expanded at all the time and the search criteria are retained for the user as it is on HI.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel Open UI
2. Select Find Drop down
3. Select an entity, ex:  'Account' and search for a record
4. Search results appear but Preview button does not exist and search applet disappears.

Cause

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