Web service calll fails with "There is no active Web Service with operation named 'http://siebel.com/CustomUI:GetGuest'.(SBL-EAI-04313)".
(Doc ID 2046794.1)
Last updated on OCTOBER 18, 2019
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] and laterInformation in this document applies to any platform.
Symptoms
Environment:
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Product Type: Siebel CRM
Version: 8.1.1.10 [23021]
OS platform: Linux x86-64
DB: Oracle Database - Enterprise Edition
Env type: Test
Statement of Issue:
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The GetGuest operation on a custom web service called DRI Get Guest By Email is processed correctly on siebel server OCHSTG1.
2 siebel servers called OCHSTG2 and OCHSTG3 have been added along with load balancing. When the GetGuest operation on the web service is called and the call is routed to 1 of the 2 new siebel servers, the call fails with an error. When other standard and custom web service calls are routed to 1 these web services, the call completes correctly.
Error:
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There is no active Web Service with operation named 'http://siebel.com/CustomUI:GetGuest'.(SBL-EAI-04313)
Cause
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In this Document
Symptoms |
Cause |
Solution |