Web service calll fails with "There is no active Web Service with operation named 'http://siebel.com/CustomUI:GetGuest'.(SBL-EAI-04313)".

(Doc ID 2046794.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM
Version: 8.1.1.10 [23021]
OS platform: Linux x86-64
DB: Oracle Database - Enterprise Edition
Env type: Test

Statement of Issue:
-----------------------------
The GetGuest operation on a custom web service called DRI Get Guest By Email is processed correctly on siebel server OCHSTG1.

2 siebel servers called OCHSTG2 and OCHSTG3 have been added along with load balancing. When the GetGuest operation on the web service is called and the call is routed to 1 of the 2 new siebel servers, the call fails with an error. When other standard and custom web service calls are routed to 1 these web services, the call completes correctly.

Error:
-------
There is no active Web Service with operation named 'http://siebel.com/CustomUI:GetGuest'.(SBL-EAI-04313)

Cause

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