Service Region Transfer Fails For Activities With Skills

(Doc ID 2047695.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM Integration to Oracle Realtime Scheduler - Version [IP2013] and later
Information in this document applies to any platform.


Siebel version :
Database version :
OS version : Windows 2008

Customer is performing a Service Region transfer from Siebel to Oracle Realtime Scheduler (ORS).  Activities with Skills are not transferred because the matching Skill cannot be matched correctly in ORS. Note that performing a regular appointment booking works without issue for the same skills.

The error reported by ORS is:
"No Skill matching External Identifier [Skill Name] found"


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