Service Region Transfer Fails For Activities With Skills
Last updated on FEBRUARY 28, 2018
Applies to:Siebel CRM Integration to Oracle Realtime Scheduler - Version 22.214.171.124.11 [IP2013] and later
Information in this document applies to any platform.
Siebel version : 126.96.36.199.11
Database version :
OS version : Windows 2008
Customer is performing a Service Region transfer from Siebel to Oracle Realtime Scheduler (ORS). Activities with Skills are not transferred because the matching Skill cannot be matched correctly in ORS. Note that performing a regular appointment booking works without issue for the same skills.
The error reported by ORS is:
"No Skill matching External Identifier [Skill Name] found"
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