Service Region Transfer Fails For Activities With Skills

(Doc ID 2047695.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Integration to Oracle Realtime Scheduler - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.1.1.11.11
Database version :
OS version : Windows 2008

ISSUE STATEMENT:
Customer is performing a Service Region transfer from Siebel to Oracle Realtime Scheduler (ORS).  Activities with Skills are not transferred because the matching Skill cannot be matched correctly in ORS. Note that performing a regular appointment booking works without issue for the same skills.

The error reported by ORS is:
"No Skill matching External Identifier [Skill Name] found"

Cause

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