Service Region Transfer Fails For Activities With Skills
(Doc ID 2047695.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CRM Integration to Oracle Realtime Scheduler - Version 220.127.116.11.11 [IP2013] and later
Information in this document applies to any platform.
Siebel version : 18.104.22.168.11
Database version :
OS version : Windows 2008
Customer is performing a Service Region transfer from Siebel to Oracle Realtime Scheduler (ORS). Activities with Skills are not transferred because the matching Skill cannot be matched correctly in ORS. Note that performing a regular appointment booking works without issue for the same skills.
The error reported by ORS is:
"No Skill matching External Identifier [Skill Name] found"
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document