Smartscript Issue - On Field Update Set BC Property Does Not Work In SmartScript (Doc ID 2048823.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.8 [IP2014] version, SmartScript

ACTUAL BEHAVIOR
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In standard configuration the Action BC has a vanilla user property:

On Field Update Set 5 = "Planned Completion", "End Date", "[Planned Completion]"

This means when "Planned Completion" is populated the "End Date" field is automatically updated.

Create a SmartScript with question 1 and 2 which are based on "Planned Completion" and "End Date" fields of the Action BC. So when question 1 is answered, because Action BC has a vanilla user property above, question 2 should be auto populated.

If the Activity record is created in the normal UI then the "End Date" field is automatically updated. In SmartScript the second question "End Date" field is NOT populated.


EXPECTED BEHAVIOR
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Using a field which has On Field Update Set user property in SmartScript should set value for other fields in the same page of the SmartScript.

Cause

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