Verify Issues for Modified\Disconnected Promotion Group Memberships under Multiple Accounts (Doc ID 2048856.1)

Last updated on AUGUST 03, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When multiple membership instances are associated with the same member asset, verify raises wrong/incorrect messages.

1) Set System Preference "Enable Promotion Group" to have value "Yes"
2) Create Customer 1, Customer 2 and Customer 3
3) Create Product Structure:
Promotion Group "PG2"
---- Promotion Group Membership "PG Membership" (min=default=1, Max = 3000)
      ------ Product  "Root"
---- Reward - "Reward" (Min=Max=Default=1)                

4) Under Promotion Groups > "Access Control" tab create a new record for "PG Membership" and use value "Modify Self"

5) Create an Order for Customer 1 and create an asset using "Root" product

6) Create an Order for Customer 2 and add PG2 which adds 'PG Membership' and 'Reward' also. In line items go to Promotion Group Details and associate the asset from Customer 1 with 'PG Membership'.

6) Auto Asset the line items

7) Create an Order for Customer 3 and add PG2 which adds 'PG Membership' and 'Reward' also. In line items go to Promotion Group Details and associate the asset from Customer 1 with 'PG Membership'.

Note for Customer 1 there is an asset called Root and also there are 2 "PG Membership" listed under Installed Assets > Memberships.
Customer 2 has assets 'PG2' and 'Reward'
Customer 3 has assets 'PG2' and 'Reward'

8) Navigate back to the account Customer 1 and Modify 'Root'. A new Quote is created

9) Now  "Modify" the two "PG Membership" assets under Installed Assets > Memberships and two new Line items are added to the Quote.

10) Hit Verify on the Quote and the following Verify Error Message appears:


Promotion Group 'PG2' does not meet the following rules: Each promotion group 'PG2' must have at least 1 pf PG Membership 'PG Membership'. Each Promotion Group 'PG2' must have at least 1 of PG Rewards 'Reward'

PLEASE NOTE: ISSUE ALSO OCCURS FOR DISCONNECT.

Cause

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