Agreement Auto Renewal Fails (Doc ID 2049205.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, Field Service

After upgrading from 7.8 to 8.1.1.7 SEA, Agreement Auto Renewal complains about Conflict Id and Asset number. Asset ID is good on original agreement.

IDs for Asset and Product appear fine on original Agreement Line item. The Product ID on the asset is also good.

This occurs in the vanilla Business Service called by custom workflow. Also in the simulator as well as using the Renew button on the Agreement Detail Applet and the Vanilla REVISE button on the Agreement Detail Applet.

I pick any existing agreement, I hit the Revise button on FS Agreement Item List Applet and I get "Field '<?> does not exist in definition for business component '<?>'. Please ask your system administrator to check your application configuration. (SBL-DAT-00398).

I also created a new agreement in the FS Agreement Item List Applet, I added a line item then hit Revise and get the same error.

The following error occurs in the log.

ERROR

ObjMgrBusCompLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (buscomp.cpp (32112)) SBL-DAT-00225: The value entered in field Asset Number of buscomp FS Agreement Line Item Asset does not match any value in the bounded pick list PickList Asset Mgmt - Asset.

ObjMgrBusCompLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (buscomp.inl (70)) SBL-DAT-00498: '<?>' is a required field. Please enter a value for the field.

ObjMgrBusCompLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (buscomp.cpp (33491)) SBL-DAT-00498: 'Asset Number' is a required field. Please enter a value for the field.

ObjMgrBusServiceLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (fadatatrnsvc.cpp (2529)) SBL-DAT-00498: '<?>' is a required field. Please enter a value for the field.

ObjMgrBusServiceLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (fadatatrnsvc.cpp (2529)) SBL-DAT-00498: '<?>' is a required field. Please enter a value for the field.

ObjMgrBusCompLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (buscomp.inl (70)) SBL-DAT-00498: '<?>' is a required field. Please enter a value for the field.

ObjMgrBusCompLog Error 1 0000afa0559a12e0:0 2015-07-07 14:32:25 (buscomp.cpp (33491)) SBL-DAT-00498: 'Conflict Id' is a required field. Please enter a value for the field.




Cause

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