Upon generating WSDL on Inbound/Outbound Web Service view, web browser may show hourglass without response for long time.

(Doc ID 2049732.1)

Last updated on JULY 14, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Upon generating WSDL on Inbound/Outbound Web Service view, web browser may show hourglass without response for long time.

Actual behavior/error
- The browser for the web client stays under process.
- When the cursor is moved, there is no response.
- Process name siebmtshmw.exe for the corresponding object manager shows high CPU usage.
- Object manager log shows the following message repeatedly.
SBL-DAT-00500: There are more records that it can be returned. Improve the query to get less records.


Expected behavior
- WSDL is generated then a prompt message appears to ask 'open or save file'.


Steps

1) Create new Inbound Web Service.
2) Click 'Generate WSDL'


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms