EAI Adapter Is Processing Integration Components With Same External Sequence Values In Different Order Between 8.1.1.10 Version Versus 8.1.1.14 (Doc ID 2050183.1)

Last updated on AUGUST 31, 2015

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
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Siebel 8.1.1.14.5 [IP2014]

ISSUE STATEMENT:
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Customer upgraded the production environment from Siebel 8.1.1.10 to 8.1.1.14 (with Patchset 5) last weekend, after which they start to see errors when doing Contact Search within the Siebel application.

WHERE IT HAPPENED:
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The issue happens in customer's Production and UAT environments. It works fine in the RGT environment which has the same srf file, repository, data, etc.

STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. Use the Siebel Client application to invoke the custom search functionality to search for a Contact.
2. The Search Functionality invokes a custom workflow process. The workflow process generates the error intermittently.

BEHAVIOR PATTERN:
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The behavior is intermittent, it occurs randomly. There is no specific pattern to when it occurs or to which particular type of data it occurs on.

EXPECTED BEHAVIOR:
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The expected behaviour is that the search should work and return the results, without the error message.

WHAT IS WORKING:
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The search works for some users/execution attempts, but fails for others.

ERROR MESSAGE:
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The error message that occurs with this issue is:

ObjMgrBusCompLog Error 1 0000087555a83dd8:0 2015-08-04 12:40:26 (oracon.cpp (3867)) SBL-DAT-00523: The selected record has been modified by another user since it was retrieved. Please continue.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
------------------------------

Due to error message, the Contact search functionality is not working, it is completely affecting customer's business as agents were unable to do Contact Search which is the main functionality of their Siebel application implementation.

Cause

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