Extra Frame Generated When Trying to Scroll in CKEditor for a Template Containing Width or Height in Internet Explorer browser (Doc ID 2050272.1)

Last updated on SEPTEMBER 07, 2015

Applies to:

Siebel Marketing - Version 15.2 [1P2015] and later
Information in this document applies to any platform.

Symptoms

Using Open UI
Using Internet Explorer 11 (The issue does not occur in Chrome or Firefox)

ACTUAL BEHAVIOR
---------------
When scrolling within the CKEditor in Internet Explorer 11 for an HTML template file a transparent window appears in front of the main Siebel window.

EXPECTED BEHAVIOR
-----------------------
No transparent window should be seen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Fax Treatment and associate to an Offer
2. Create new record
3. Associate Fax Template
4. Click 'Save Template' button
5. Click 'Verify and Preview' button. The template looks fine.
6. Click 'Edit Template' button.
7. Drag the CKEditor scroll bar down and a transparent window appears overlapping the existing window.
The window remains after clicking 'Verify and Preview' button or 'Save Template' button and only disappears upon clicking the window edge. However, when clicking 'Edit Template' button again and dragging the CKEditor scroll bar downwards it re-appears.

The same issue can be reproduced using an Email Treatment and scrolling within the CKEditor.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms