Message Flag (Tooltip) Showing Undefined For The First Time In Open UI

(Doc ID 2050301.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.2 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Whenever user clicks on the message flag for the first time after going to a particular screen, the tool tips shows as undefined. But if they perform some action like moving to next record or adding a new line or querying a line and then click the message flag, they are able to see it as Message in the tool tip.

Steps to Reproduce:

Navigate to Site Map > Quotes
Create a new quote
Drilldown on quote name
Navigate to Line Items
Place the mouse over the Message Flag

Result: The tooltip will display "Line Items:Undefined"

Just query the applet and place the mouse again over the Message flag

Result: Now it displays the correct value "Message"

Cause

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