Only One Record Is Created During Response Creation Process (Doc ID 2051021.1)

Last updated on SEPTEMBER 06, 2015

Applies to:

Siebel Marketing - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.8 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
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When creating responses by using the Generate Response button on Marketing Program level, only one response is generated.


EXPECTED BEHAVIOR
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When creating responses by using the Generate Response button on Marketing Program level, should generate as many records as responses as in the segment.


STEPS
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The issue can be reproduced at will with the following steps:

1) Navigate to Programs and create a new program
2) In the Designer Applet add a new Phase, a campaign and a reaction connected to the same phase
3) Assign a segment to campaign and load the campaign
4) Navigate to Programs -> Response definition and create a new record
5) In Response Values Applet assign the same segment as in step 3 and fill the fields Response Creation = Y, Description = some text, Response Type = Type, Campaign = campaign from step 2
6) Click the button Create Response



Cause

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